A user posted a message on the Feedback Hub: "Since the installationWindowsSince the 10 May 2019 feature update,SurfaceBook 2's graphics cards often appear to be disconnected randomly. There is no help in upgrading the driver. ”
In the past two weeks, there have been multiple posts in the Reddit community to confirm that the GPU is randomly disconnected. A Reddit user wrote: "My GTX 1050 is also experiencing the same problem. Looking forMicrosoftAfter the engineer helped, the temporary solution proposed by the other party was to roll back or downgrade to Windows 10 Version 1809. There was no problem with the discrete graphics connection after the downgrade. ”
Another Reddit user commented: "I have a lot of problems when I use Adobe Suite, especially DaVinci Resolve. I can actually contact Microsoft several times about this issue and they decided to provide me with a new Surface Book. 2. I don't think I will want to upgrade anymore."
A Microsoft employee, Zac, replied in the Reddit community on June 19th: "There is no specific repair time yet. I believe this problem is caused by the graphics card driver, so the exact time depends on when we fix these versions. "Zac said that some models of Surface Book 2 have been blocked from installing Windows 10 May 2019 (Version 1903), but Microsoft officials have not acknowledged this problem.