Aderant builds intelligent ticket triage with Amazon Nova

Aderant builds intelligent ticket triage with Amazon Nova Aderant builds intelligent ticket triage with Amazon Nova This guest post is co-written by Angela Mapes and Adam Walker of Aderant. In this post, we share how Aderant , a global provider of business management software for the legal industry, built an intelligent ticket triage system using Amazon Nova Lite through Amazon Bedrock.

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• Aderant builds intelligent ticket triage with Amazon Nova This guest post is co-written by Angela Mapes and Adam Walker of Aderant.
• In this post, we share how Aderant , a global provider of business management software for the legal industry, built an intelligent ticket triage system using Amazon Nova Lite through Amazon Bedrock.
• Aderant’s solution automates much of the context gathering, classification, routing, and knowledge enrichment required for support-ticket triage.
• The Intelligent Ticket Analyzer supports Aderant’s 38-person SierraOps team, which operates Expert Sierra across 268 client environments globally.
• It reviews newly submitted, unassigned tickets during scheduled hourly processing cycles on business days.
• It gathers operational context from Jira, Confluence, Amazon Athena , and Microsoft SharePoint to recommend a team assignment and resolution starting point, and it automates approved routing and communication actions.